Hotel Operations Coordinator

3 days ago


Cavite City, Calabarzon, Philippines Primer Group of Companies Full time

Job Description:

The Hotel Operations Supervisor plays a pivotal role in ensuring the smooth day-to-day operations of our hotel. This individual will be responsible for overseeing the Front Office, Housekeeping, and other departments to guarantee exceptional guest satisfaction.

Duties and Responsibilities:

  • Manage front desk operations, including check-in, check-out, reservations, and billing processes.
  • Collaborate with the housekeeping team to maintain cleanliness and organization throughout the property.
  • Act as the primary point of contact for guests, addressing their concerns and special requests in a timely and professional manner.
  • Maintain accurate records of guest interactions, room assignments, and billing information.
  • Conduct regular inspections to ensure compliance with safety protocols and company standards.
  • Develop and implement strategies to enhance guest experience and increase customer loyalty.
  • Collaborate with the engineering department to address any equipment or facility issues.
  • Lead by example, promoting a positive and productive work environment among colleagues.
  • Perform administrative tasks, such as preparing reports and maintaining inventory records.
  • Stay up-to-date on industry trends and best practices to continuously improve operations and guest services.

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