Customer Experience Strategist

1 day ago

Mandaue City, Central Visayas, Philippines beBeeCustomerSuccess Full time $60,000 - $90,000

Unlock the Power of Customer Success

About the Role

This exciting opportunity is for a skilled Customer Success Specialist to join our team. As a key player in customer retention and growth, you'll play a pivotal role in building loyalty, preventing churn, and ensuring customers extract maximum value from our platform.

You'll be responsible for managing a high-volume client portfolio, with regular touchpoints, product demos, and a strong focus on retention and satisfaction. This role supports our AU-based Real Estate Dashboard product, working AU hours (7 PM – 4 AM ET).

Key Responsibilities
  • Master the Product: Develop deep knowledge of our platform and use cases, guiding clients in adopting features that improve their workflow and ROI.
  • Nurture Customer Health: From onboarding through renewal, ensure customers achieve their goals and maximize value from our solution.
  • Drive Customer Success Strategy: Partner with Sales, Product, and Marketing on customer-driven initiatives, bringing customer feedback to internal teams to inform product improvements.
Requirements
Must-Haves
  • Prior experience in Account Management or Customer Success, especially in roles focused on retention and product adoption.
  • Comfortable working AU hours (7 PM – 4 AM ET) to support Australian clients.
  • Exceptional verbal communication skills, confident, personable, and professional on frequent client calls.
  • Experience with client demos and presenting product value.
  • Ability to manage a high-volume client portfolio (200–300 accounts) with structured, rotational engagement.
  • Familiarity with Salesforce and internal communication tools like Microsoft Teams.
  • Strong organizational skills, methodical, and calm under pressure, even when managing multiple priorities.
Benefits
  • We're a culture-first, values-driven team that lives our beliefs: Customer First, Passionate, Sense of Urgency, Accountable & Reliable, and Relentless Execution.
  • Here, your voice is heard, your work is valued, and your growth is accelerated.
Why Us?

We're not just another tech company; we're a place where you'll find purpose and fulfillment in your work.

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