Healthcare Financial Operations Specialist

2 days ago


Manila, National Capital Region, Philippines Amazon Full time
About the Role

The Finance Operations organization works with every part of Amazon to provide operations accounting and financial services excellence. We are building the Finance Operations capabilities in the healthcare industry by creating the Healthcare Finance Operations Services.

This role will work with exceptionally talented and determined people committed to driving financial improvement, scalability, and process excellence in the Revenue Cycle team. To support the growth of Amazon HealthCare, this candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes.

Key Responsibilities
  1. Proactively reach out to patients with open balances and assist them with payment options.
  2. Assist administrators with member billing needs via 1Life's tasking system to provide exceptional customer service.
  3. Educate administrators and patients to better understand health insurance benefits through open balances.
  4. Answer patient inquiries for complex billing cases and questions.
Required Skills and Qualifications
  • Bachelor's degree in a relevant area of expertise such as healthcare, business, or finance.
  • Prior experience of at least 1 year in Accounts Receivable in RCM space.
  • Customer service experience, exposure to anything related to rev cycle-billing insurance.
  • Experience working in shared services environment with productivity targets.


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