Healthcare Financial Analyst

3 days ago


Manila, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time

The Account Balance Resolution Specialist role at Access Healthcare Services Manila, Inc. involves reviewing and managing credit balances on patient accounts, investigating discrepancies, and resolving issues with insurance providers and internal teams.

Duties and Responsibilities:
  • Credit Balance Management: Manage credit balances on patient accounts, ensuring accurate and timely resolution.
  • Collaboration and Communication: Work closely with patients, insurance providers, and internal departments to resolve billing issues related to credit balances.
  • Refund Processing: Process and issue refunds for overpaid amounts on patient accounts as required.
  • Documentation and Record-Keeping: Maintain accurate documentation and records of credit balance issues, actions taken, and resolutions.
  • Aging Credit Balances: Monitor aging credit balances and take appropriate action to resolve outstanding credits in a timely manner.
  • Compliance and Regulatory Requirements: Ensure compliance with insurance company policies, healthcare billing standards, and regulations when managing credit balances.
  • Patient Communication: Provide excellent customer service by addressing patient inquiries regarding credit balances and explaining billing processes.
  • Process Development and Improvement: Assist in the development and improvement of credit balance management processes and workflows.


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