Senior Network Infrastructure Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeNetwork Full time ₱4,000,000 - ₱6,300,000

About our organization: TaskUs is a provider of outsourced digital services and next-generation customer experience. It leverages cloud-based infrastructure, serving clients in the fastest-growing sectors.

The company has enabled growth through its culture, expanding to 45,000 employees globally across 23 locations. We prioritize employee well-being with competitive salaries and comprehensive benefits.

We maintain an inclusive environment and encourage internal mobility and professional growth at all career stages.

Our network engineer will provide operational support for our global network environment. The role involves proactive and reactive support for network hardware, software, and communication links.

The Senior Network Engineer's job function includes onboarding new clients, designing and implementing new offices, or integrating network technologies.

Main Responsibilities:

  • Support Project Managers based on requirements to integrate a network setup.

  • Provide solutions to Complex problems with well-planned documentation.

  • Complete Preventative Maintenance activities such as code updates & equipment updates.

  • Incident Management, Problem Management, Change Management & Capacity Management.

  • Manage assigned projects and program components to deliver services in accordance with established objectives.

  • Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support.

  • Security & Audit compliance.

  • Operational-related Moves, Adds, Changes, and Deletes (MACD).

  • Adherence to Operational Standards.

  • Compliance with Engineering Design Standards and established operational processes.

  • Participate in the Development & Maintenance of operational documentation, including updating Engineering documentation changes due to operational changes, escalation procedures & vendor contracts.

  • Provide Root Cause Analysis for Network Events.

  • Other duties as assigned by management.

Required Technical Skills:

  • Networking Technologies: DNS, DHCP, VPN, Network Security, IP Routing Protocols

  • Cisco Networking Technologies: Routing & Switching, routing protocols (BGP, OSPF)

  • Cisco Wireless

  • Meraki Wireless

  • Palo Alto Firewalls

Key Qualifications:

  • 5+ years extensive experience in the support of Cisco Networking Technologies.

  • Strong technical, analytical, and interpersonal skills required.

  • Practical Technical knowledge on CISCO Networking Technologies.

  • ITIL Ver. 3.0 or Ver. 4.0 preferred.

  • Ability to communicate in an understandable, polite and friendly manner both written and verbal to both technical and non-technical audiences.

  • Strong organizational skills and ability to multitask in a fast-paced working environment.

  • High-level technology problem-solving skills.

  • Standing and sitting for sustained periods of time, at least 25%.

  • Ability to travel up to 25% of the time.

Benefits:

  • Competitive industry salaries.

  • Comprehensive benefits packages.

  • Opportunities for internal mobility and professional growth.

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