Call Quality Assurance Excellence

2 weeks ago

Cebu City, Central Visayas, Philippines beBeeCustomerExperience Full time ₱353,449 - ₱599,744
Improve Customer Experience with Quality Assurance Expertise

We are seeking a highly skilled Call Quality Assurance Specialist to join our team. This role focuses on ensuring exceptional customer interactions through monitoring, auditing, and improving call quality within our Intake Team and Doctor Relations Team.

The ideal candidate will have proven experience in call quality auditing, strong understanding of call handling, compliance, and customer service best practices, and excellent communication, coaching, and interpersonal skills.

  • Key Responsibilities:
  • Develop and implement call quality assurance policies and procedures to maintain high service standards.
  • Monitor and audit call recordings to assess agent performance, compliance, and customer satisfaction.
  • Provide constructive feedback and coaching to agents to improve communication, compliance, and service quality.
  • Collaborate with the AI development team to train, refine, and evaluate AI-assisted call interactions.
  • Use call analytics tools to track trends, identify gaps, and recommend process improvements.
  • Prepare and present reports on call quality performance and improvement initiatives.
  • Train staff on quality standards, best practices, and AI-assisted customer service enhancements.

Why Choose Us?

  • Be part of a growing company in the healthcare industry.
  • Work in a remote, flexible environment.
  • Opportunity to shape the QA process and AI training initiatives.
  • Competitive salary and career growth opportunities.

  • Call Quality Assurance Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Med Supply US Full time

    Company Overview:Med Supply US is a leading provider of durable medical equipment, specializing in continuous glucose monitors (CGMs) and catheters. Our mission is to enhance the quality of life for individuals with chronic conditions by providing high-quality products and unparalleled support. We value the expertise of healthcare professionals who can...

  • Quality Assurance Professional

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeQuality Full time

    Job Title: Quality Assurance Specialist">We are seeking a qualified Quality Assurance Specialist to join our team.">Job SummaryThe Quality Assurance Specialist is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This...

  • Quality Assurance Analyst

    5 hours ago

    Cebu City, Central Visayas, Philippines IntouchCX Full time

    OverviewJoin to apply for the Quality Assurance Analyst role at IntouchCX.IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a...

  • NOC Quality Assurance Analyst

    4 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Quality Assurance Analyst (QA) Job DescriptionThe Quality Assurance Analyst (QA) is responsible for assessing the performance quality of our NOC associates who interact with our existing and potential customers. The QA will monitor inbound and outbound calls, cases, dispatches, and email responses to evaluate associate demeanor, technical accuracy, customer...

  • Quality Assurance Manager

    4 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Position Title: QA Manager - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Bachelor's Degree Work Experience: At least 4 years of experience as a QA Manager in any industry, preferably in retail Knowledge of...

  • Quality Assurance Expert

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeAssurance Full time

    Job DescriptionWe are seeking a Quality Assurance Associate III to join our team. This role involves performing business support or technical work, using data organizing and coordination skills.The ideal candidate will have experience in quality assurance and analytical processes. They will be responsible for maintaining appropriate licenses, training, and...

  • Quality Assurance Expert

    2 weeks ago

    Cebu City, Central Visayas, Philippines beBeeQuality Full time ₱6,000,000 - ₱8,000,000

    Software Quality Assurance ProfessionalWe are seeking a detail-oriented and meticulous Software Quality Assurance (SQA) professional to play a crucial role in ensuring the quality and reliability of our software applications.Job Description:The selected candidate will be responsible for designing, developing, and executing comprehensive test plans and test...

  • Quality Assurance Expert

    2 weeks ago

    Cebu City, Central Visayas, Philippines beBeeQuality Full time ₱360,000 - ₱540,000

    Job OverviewWe are seeking a meticulous Quality Assurance Expert to join our team. As a key player in ensuring the quality of our web design and development projects, you will play a vital role in guaranteeing customer satisfaction.About the RoleConduct thorough reviews of website designs and layouts to ensure aesthetic consistency, Design QC guideline...

  • Quality Assurance Manager

    4 weeks ago

    Cebu City, Central Visayas, Philippines HR TechX Corp. Full time

    This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.Location: CebuShift: Night ShiftSet-up: OnsiteStart Date: June /...

  • Quality Assurance Manager

    4 weeks ago

    Cebu City, Central Visayas, Philippines HRTX Full time

    This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.Location: Cebu Shift: Night Shift Set-up: Onsite Start Date: June...