Customer Service Representative

2 weeks ago

Pasig, National Capital Region, Philippines Whiteplane, Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Specialist to join our team at Whiteplane, Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Client Interaction: Respond to client inquiries, resolve issues, and provide information to clients in a timely and professional manner.
  • Eligibility Determination: Verify client information and determine eligibility for services or products.
  • Policy Establishment: Follow established procedures to establish policies and ensure compliance.
  • Communication: Maintain effective communication with clients, colleagues, and management to ensure seamless service delivery.
  • Quality Assurance: Monitor and improve service quality by adhering to standards and guidelines.
  • Knowledge Update: Stay up-to-date with new product information, industry developments, and best practices.
  • Reporting: Maintain accurate records and reports to ensure transparency and accountability.
Requirements

To succeed in this role, you will need:

  • Excellent Communication Skills: Ability to communicate effectively with clients, colleagues, and management.
  • Problem-Solving Skills: Ability to analyze and resolve client issues in a timely and professional manner.
  • Attention to Detail: Ability to maintain accurate records and reports.
  • Adaptability: Ability to adapt to changing priorities and deadlines.
What We Offer

As a Customer Service Specialist at Whiteplane, Inc., you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and contribute to the success of our organization.

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