Excellent Customer Service Representative Wanted

15 hours ago

Pasig, National Capital Region, Philippines beBeeCustomerSupport Full time $60,000 - $80,000
Customer Support Expert

As a Customer Support Expert, you will play a critical role in delivering exceptional customer experiences. You will be responsible for troubleshooting technical issues, providing product expertise, and ensuring timely resolution of customer inquiries.

The ideal candidate will have proven experience in customer support or a related field, with a strong background in e-commerce, SaaS, or analytics. Excellent communication and problem-solving skills are essential for success in this role.

We are looking for a team player who is comfortable wearing many hats and juggling priorities. If you enjoy helping people, can think on your feet, and are passionate about delivering world-class customer support, we want to hear from you

Key Responsibilities:
  • Deliver best-in-class customer experiences by responding promptly to customer inquiries
  • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed
  • Become a product expert so you can answer questions quickly and accurately
  • Manage multiple customer conversations at once
  • Own follow-ups and ensure all tickets are resolved in a timely manner
  • Collaborate with internal teams on escalated or complex issues
  • Spot trends in support issues and share insights with product, tech, and ops
  • Contribute to internal knowledge-sharing (documentation, training, etc.)
Culture & Values

Our company lives by these values:

Put customers first

Act in the customer's best interest always

Be helpful

Support teammates, customers, and partners with generosity and kindness

Strive for excellence

Commit to being world-class at what you do

Build and develop a diverse, world-class team

Hire the best and invest in feedback and growth

Have a perspective

Speak up when you disagree

What We Offer

A competitive salary and equity package, flexible vacation time, and a chance to work with a talented team in a dynamic environment

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