Senior Team Manager

4 days ago


Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time
Job Summary

TASQ Staffing Solutions is seeking a highly skilled and experienced Sr. Team Manager to lead our team of customer service professionals.

Key Responsibilities:
  • Team Management: Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
  • Coaching and Development: Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues.
  • User/Customer Escalations: Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution.
  • Client Relationships: Regularly communicate with clients to obtain necessary resources like training and support for the teams requirements.
Requirements:
  • Minimum 4 years: Minimum experience of 4 years with customer service in the BPO/BPM industry.
  • Bachelors degree: Bachelors degree in any course.
  • Spanish Proficiency: Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz.
  • Leadership Experience: A minimum of 3 years in the role of a Team Leader MUST HAVE HANDLED A TEAM OF SPANISH SPEAKING AGENTS DOING VOICE CALLS.
What We Offer:
  • HMO: HMO for Employee and 2 Dependents (On Day 1).
  • Performance Bonus: Quarterly performance bonus.
  • Career Development: Outstanding career development opportunities.
  • Leave Benefits: 24 Leaves Annually.


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