Senior Team Lead

5 days ago

Taguig, National Capital Region, Philippines R1 RCM Full time

Job Summary

The Workday Senior Team Lead is an individual contributor role based in the Philippines office, working closely with the HR operations and recruitment teams to support all Workday process-related tasks and provide on-ground support as a Tier 2 resource. The role will have a matrix reporting to the HRIT, Tier 3 team based in India.

Key Responsibilities

  • Collaborate with local HR Operations and recruitment teams for requirement gathering, submit change requests to HRIT, support local teams with testing, run reports for data audits to maintain clean HR data, support new Workday-related projects, and answer Tier 2 queries from business users.
  • Support mass data change requests via EIB process and maintain security groups for the Philippines in collaboration with the Global Shared Services team.
  • Ensure compliance with Workday best practices and standards.
  • Provide training and documentation to end users on Workday functionalities and processes.
  • Troubleshoot and resolve Workday issues, escalating them to HRIT or Workday support as needed.
  • Provide ongoing user support and troubleshooting for Workday users, conduct training sessions for new users, and create training materials.
  • Oversee the integration of Workday with other systems and third-party applications, managing and troubleshooting data flows between Workday and other platforms.
  • Lead or support Workday-related projects, including system upgrades, new module implementations, and process automation initiatives, coordinating with cross-functional teams for successful project delivery.
  • Liaise with Workday consultants, vendors, and internal stakeholders to manage system enhancements, issue resolution, and strategic initiatives.
  • Develop and run custom reports, dashboards, and analytics based on business needs.

Qualifications

  • Bachelor's degree in Human Resources, Information Technology, Business Administration, or a related field.
  • At least 3 years of experience in Workday HCM, preferably in a Tier 2 support role.
  • Strong knowledge of Workday business processes, security, reporting, and integrations.
  • Excellent communication, interpersonal, and customer service skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Attention to detail and problem-solving skills.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration, and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, innovate, and create meaningful work that impacts the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package, including:

  • Competitive Total Rewards Package
  • Target variable incentives
  • Medical Plan (HMO) from Day 1 of employment with free dependents
  • Life insurance
  • Paid Time-Off Benefits
  • Sick Leave Conversion
  • Night Differential offered
  • Employee Referral Program
  • All Mandatory Statutory Benefits

R1 RCM Inc. ("the Company") is dedicated to equal employment opportunity. The Company's employment practices regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any protected characteristic. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any protected categories. Visit us on Facebook: https://www.facebook.com/r1rcmphilippines #R1Philippines #AllTogetherBetterinR1PH

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