Support Specialist

7 days ago

Makati City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱10,000 - ₱12,000
Job Overview

The role of Customer Support Specialist involves engaging with clients through various channels to provide assistance and resolution for common issues related to products or services.

  • E nsure service delivery meets contractual standards by adhering to established Key Performance Indicators (KPIs).
  • Clarify customer requirements, utilize relevant tools, and provide solutions.
  • Listen attentively, demonstrate empathy, and establish rapport with clients.
  • Provide courteous and professional greetings using agreed-upon procedures.
  • Maintain knowledge of client offerings and services.
  • Prepare accurate work, including documenting accounts as required.
  • Participate in activities to enhance customer satisfaction and business performance.
  • Offer additional services or products.
  • Track, document, and retrieve information in the call tracking database.
  • Respond to inquiries by referring customers to published resources or senior staff members.

Candidate Profile

The ideal candidate possesses:

  • A high school diploma with 3-6 months of relevant experience.
  • Strong customer service orientation.
  • Effective computer navigation skills and PC knowledge.
  • Excellent written and verbal communication skills.
  • Dependability, attention to detail, and ability to multitask.
  • Tolerance for repetitive tasks in a fast-paced environment.
  • Ability to work as a team member and independently.
  • Patient demeanor in all client interactions.
  • Flexibility to rotate shifts, as needed.

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