Shift Supervisor

3 days ago

Pasig, National Capital Region, Philippines beBeeManagement Full time ₱1,500,000 - ₱2,500,000

Job Description:

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The Management Trainee is responsible for creating a higher level of expertise and mastery of shift management to achieve store operations shift sales and profit targets, while also meeting FSC standards and continuously improving productivity levels.

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Key Responsibilities:

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  • ">
  • Achieve shift sales targets">
  • Address customer feedback and complaints during the shift, ensuring top-tier customer service">
  • Approve/disapprove leave applications during the shift in the absence of the Assistant Store Manager">
  • Assist Store Manager in community relations activities">
  • Clarify tasks, activities, and schedules during the shift">
  • Ensure completeness of government permits and store requirements (e.g., health certificate, mayor's permit, business permit, etc.)">
  • Ensure compliance with cash control, employee discipline, and all company policies and procedures">
  • Ensure crew productivity by following crew schedule and monitoring man-hours usage">
  • Ensure safety and security program effectiveness, implement standard procedures and control systems, document feedback, and conduct necessary follow-through and corrective actions">
  • Ensure timeliness and accuracy of required reports">
  • Execute cleaning activities (including opening and closing)">
  • Implement assigned programs and ensure standards compliance during shift">
  • Implement cost management activities, standards, and procedures during the shift">
  • Implement customer survey and interact with customers during the shift">
  • Implement feedback and suggestion system (from sales building to evaluation) during the shift">
  • Implement manpower schedule">
  • Implement proper store merchandising">
  • Implement sales program during the shift">
  • Implement scheduled preventive maintenance, provide feedback on supplier's service, and implement equipment checklists">
  • Implement speed of service programs (turnaround time, table turnover during peak, attention to pending orders)">
  • Lead service crew for highest product quality and supplies availability, ensuring product availability during the shift">
  • Maintain office organization and orderliness during the shift">
  • Maintain optimum inventory levels during the shift and minimize usage">
  • Manage and implement crisis prevention programs and processes during the shift">
  • Manage overall floor control and shift operations">
  • Monitor crew performance during the shift">
  • Motivate and boost crew morale to achieve shift objectives">
  • Perform other assigned tasks as needed">
  • Supervise opening and closing procedures">
  • Track repairs, maintenance, and utilities costs during the shift, recommend measures, and ensure proper documentation and guidelines implementation">
">

Required Skills and Qualifications:

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  • ">
  • College graduate preferably in Hotel and Restaurant Management, Business related course, Behavioral Science and Industrial Engineering courses">
  • 2-3 years supervisory function in a restaurant or quick service restaurant">
">

Working Conditions:

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Internal and external stakeholders work closely together to achieve organizational goals. The ideal candidate will have excellent communication and interpersonal skills.

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Benefits:

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This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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