Technical Team Manager

19 hours ago

San Fernando, Central Luzon, Philippines beBeeLeadership Full time ₱40,000 - ₱60,000
Customer Support Leadership Opportunity

We are seeking a highly motivated and experienced leader to manage a team of Customer Support Engineers. The ideal candidate will have a strong background in technical support, excellent communication skills, and the ability to lead a high-performing team.

The successful candidate will be responsible for overseeing the day-to-day operations of the customer support team, ensuring that all customers receive exceptional service and support. This includes managing team performance, career development, and maintaining the highest standard of customer service.

About the Role:
  • Lead a team of 10-12 Customer Support Engineers
  • Monitor and oversee Support quality and SLA adherence; including coaching, CSAT follow up, and any optimizations required to ensure quality
  • Ongoing individualized career development
  • Ensure successful execution of the support customer journey for customers
  • Collaborate with fellow Sales, Product, and Engineering Managers to ensure a high quality of customer service
Required Skills and Qualifications:
  • Prior experience working in a technical role
  • Strong management skills with success in career development
  • Highly focused on increasing customer satisfaction and retention
  • Ability to manage multiple initiatives simultaneously in a dynamic, fast paced work environment
  • Ability to successfully navigate an organization cross functionally including through barriers to ensure customer satisfaction and success
  • Experience supporting Enterprise and SaaS applications in a 24x7 support environment
  • Excellent written and verbal communication skills in English
  • SFDC Experience is a plus
Benefits:

We offer a competitive total rewards package, flexible paid time off, attractive stock grants, and more.

Avoid Work-Life Conflict:

This role can be based in Singapore.

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