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IT Support Specialist

3 weeks ago

Manila, National Capital Region, Philippines Digital Room (Philippines) , Inc. Full time
Job Overview

The Digital Room (Philippines) , Inc. is seeking an experienced IT Support Specialist to join our team in Mandaluyong. This role involves providing first-level technical support to employees via various communication channels.

Key Responsibilities
  • Provide prompt and effective technical assistance to users, escalating complex issues to senior support teams when necessary.
  • Maintain accurate records of user interactions, documenting issues and resolutions for future reference.
Essential Skills and Qualifications
  • Familiarity with Windows, macOS, Microsoft 365, Active Directory, and ticketing systems such as Jira Service Management.
  • Strong knowledge of network troubleshooting, including VPN and internet connectivity issues.
  • Ability to follow standard operating procedures (SOPs) and escalate issues appropriately.
Work Arrangement
  • This role will be a hybrid position, requiring the employee to work both on-site and remotely based on business needs.
  • Location: Mandaluyong (or company-specific location).