Mortgage Support Specialist

1 week ago


Manila, National Capital Region, Philippines GBSS (Galilee Business Support Services) Full time
Mortgage Support Specialist

Galilee Business Support Services (GBSS) is seeking a Mortgage Support Specialist to join our team. As a Mortgage Consultant, you will be at the forefront of our origination activity, playing a pivotal role in ensuring that loan applications are accurately packaged and contain all necessary documentation.

Key Responsibilities:

Enquiry Application & Settlement Support:

  • Conduct employment verifications and PEP searches for home loan applications.
  • Request and chase up valuation reports and quotes.
  • Manage document tagging, updates to introducers, and collection of upfront fees.
  • Liaise with credit teams, valuers, and settlement teams to ensure smooth processing.
  • Provide exceptional Loanapp support to fast-track applications and keep files moving.

Credit Compliance:

  • Complete Credit Notes and conduct credit overviews for assigned files.
  • Ensure compliance with credit policies and procedures.
  • Mitigate risks by adhering to regulatory policies and operational standards.
  • Report any fraudulent documents or unethical behavior.

What We're Looking For:

Skills and Competencies:

  • Experience in Australian mortgage and loan support within a lending environment.
  • Exceptional English communication skills, both written and oral.
  • Strong administrative and data entry skills with a keen eye for detail.
  • A customer-centric approach with highly developed service skills.
  • Strong analytical and decision-making abilities.
  • Self-motivated and capable of working independently.
  • A proactive attitude with the ability to meet daily targets and deadlines.
  • Flexibility to adapt to change and thrive under pressure.


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