Exceptional Support Specialist

23 hours ago


Baguio City, Cordillera, Philippines EFlexervices Full time

As an Exceptional Support Specialist at eFlexervices, you'll be part of a vibrant community that values growth, learning, and personal connections. Our company overview highlights our commitment to exceptional quality and unwavering trust, making us an attractive partner for businesses seeking top-notch support services.

Job Description:
  • Act as a liaison between eFlex's US partners and their customers, providing timely responses to support tickets and resolving emerging problems with accuracy and efficiency.
  • Develop and maintain long-term relationships with stakeholders within assigned accounts, ensuring seamless communication and collaboration.
  • Provide stellar customer service through various channels, including chat, email, and screen share, while advocating for customers' needs and concerns.
  • Troubleshoot product bugs and produce self-help resources, including knowledge base content and video snippets, to empower customers with easy-to-use solutions.
  • Conduct ongoing meetings via video conference to communicate best practices, share updates, and strengthen relationships with partners.

With a competitive salary and benefits package, comprehensive HMO coverage, and flexible work options, we offer a supportive environment that prioritizes your well-being and career growth. Apply now to become an integral part of our eFlex family



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