Customer Service Excellence Advocate

21 hours ago


Baguio City, Cordillera, Philippines EFlexervices Full time

At eFlexervices, we're a team of dedicated professionals committed to delivering exceptional quality and building unshakable trust with our clients. Our approach is centered around finding the perfect match between talent and organizations, fostering growth, learning, and personal connections.

Key Responsibilities:
  • Support eFlex's US partners by helping them answer customer support tickets with accuracy and efficiency.
  • Develop and maintain long-term relationships with stakeholders within assigned accounts, providing stellar customer service through various channels.
  • Advocate for customers by documenting feedback and sharing insights with partners, ensuring their concerns are resolved promptly.
  • Troubleshoot product bugs and produce self-help resources, including knowledge base content and video snippets.
  • Conduct ongoing meetings via video conference to communicate best practices, share updates, and strengthen relationships with partners.

Our ideal candidate possesses at least 2 years of experience as a customer sales representative or technical support representative in the BPO industry, with expertise in navigating CRM software and excellent communication skills. If you're a detail-oriented individual with a strong desire to contribute to overall goals, we encourage you to apply.



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