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IT Service Delivery Expert
1 week ago
Join us at Optum as we continue to push the boundaries of healthcare innovation and delivery.
">About the Role
">- ">
- We're looking for a talented Telecommunication Analyst to help drive business growth through exceptional customer service and technical expertise.">
Key Responsibilities:
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- Develop and implement efficient processes for handling service requests.">
- Collaborate with cross-functional teams to resolve complex technical issues.">
- Conduct thorough data analysis to identify trends and areas for improvement.">
- Communicate effectively with stakeholders to ensure seamless project execution.">
- Maintain high levels of productivity and efficiency while meeting deadlines.">
Requirements:
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- 4+ years of IT experience in large enterprise environments using Rally or ServiceNow.">
- 2+ years of experience working on contact center telephony platforms such as Genesys, CXOne, Avaya, Cisco, or MS Teams.">
- Proficiency in MS Teams, MS Excel, and Sharepoint.">
- Excellent problem-solving and analytical skills.">
- Strong communication and interpersonal skills.">
- Ability to work under pressure and meet deadlines.">
We offer a comprehensive benefits package, competitive salary, and opportunities for professional growth and development.
