Collections Support Professional

7 days ago


Mandaluyong City, National Capital Region, Philippines Neksjob Philippines Full time

Neksjob Philippines is looking for a dedicated Account Resolution Specialist to join our customer service team. In this role, you will play a crucial part in addressing customer inquiries and resolving account issues related to collections.

About the Role:

  • You will be responsible for handling customer interactions through various channels, including phone, email, and chat.
  • Outbound calls will be made for collections follow-ups, requiring you to maintain professionalism and adhere to compliance guidelines.
  • Your primary goal will be to provide excellent customer service by resolving issues and answering inquiries in a clear and effective manner.
  • Meet and exceed service-level metrics, focusing on quality, productivity, and compliance standards.
  • Accurate documentation of customer interactions and account updates is essential.
  • Collaboration with colleagues and supervisors will be necessary to improve processes and achieve goals.

Requirements:

  • At least 6 months of experience in a collections account or agency, either locally or internationally.
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to handle complex customer situations with professionalism and empathy.
  • Familiarity with collections procedures and regulatory requirements is beneficial.
  • Flexibility to work in a dynamic environment driven by targets.


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