Auto Collection Specialist

2 weeks ago


Mandaluyong City, National Capital Region, Philippines EastWest Bank Full time

About EastWest Bank

Auto Collection Officer - ACO

Achieving productivity targets is essential to ensure the department meets desired delinquency levels.

Prompt resolution of customer feedback received by Auto Loans Collections is crucial for a positive customer experience.

The role supports management of performance and target attainment of co-collections officers and Collections Associates.

A key responsibility is assessing team output based on predefined standards, quality objectives, and handling processes. Programs and interventions are planned, developed, executed, and monitored to meet required skills.

The alternate for immediate head and co-officers in senior personnel positions acts as a backup support system.

This role provides daily, monthly, and ad hoc MIS reports to various teams, leading cross-functional initiatives and relevant projects with timely coordination.



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