Governance and Compliance Manager
4 days ago
We're a company that's passionate about delivering amazing customer experiences. Our goal is to make our customers happy, which is all we do.
Since 1982, we've helped many of the world's leading iconic and hypergrowth brands build engaged, pleased, profitable customer experiences using our unique combination of humanity and technology.
We communicate with millions of customers every day through various channels like talking, messaging, texting, and video chatting.
These experiences start with talented individuals like you who join our team.
About This RoleWe're seeking a Governance and Compliance Manager to lead our efforts in ensuring compliance with our Information Security Policy and contractual standards for specific clients.
This role involves serving as an independent reviewer and evaluator of compliance issues/concerns within the organization.
The aim is to perform regular audits of all internal departments to drive consistency across the organization.
Main Responsibilities- IDentify and address new risks in an ever-evolving work environment.
- Maintain security and compliance without compromising business objectives.
- Establish, maintain, and update policies and procedures to prevent unlawful, unethical, or inappropriate conduct.
- Collaborate with other teams to channel compliance issues into suitable channels for investigation and resolution.
- Act as an independent reviewer and evaluator to ensure proper handling of security and compliance matters.
- Oversee and coordinate security and compliance activities across departments to stay informed about ongoing activities and detect trends.
- Identify potential vulnerabilities and develop corrective action plans to resolve issues and provide guidance on avoiding similar problems.
- Demonstrate ability to safeguard employee data with utmost confidentiality and exhibit strong integrity and judgment.
- Excellent interpersonal skills for interacting with diverse groups.
- Self-motivated and able to work independently.
- Thrives in fast-paced environments with constantly changing circumstances.
- Upholds a strong sense of ethics and awareness of doing what's right.
- We support your career growth and professional development.
- We foster a culture of inclusivity and community engagement where volunteering is encouraged.
- You'll be part of a global team of lifelong learners guided by our company values.
- Learn more about our PTO, wellness, and healthcare benefits.
- We offer a competitive compensation package, performance bonuses, and other benefits, including tuition reimbursement.
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