Senior Customer Service Representative

1 week ago

Quezon City, National Capital Region, Philippines beBeeCustomerCare Full time ₱180,000 - ₱250,000
Job Overview

The ideal candidate will be a skilled Customer Care Specialist responsible for handling inbound calls from existing and potential customers. This role is accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a fast-paced work environment.

A successful incumbent will have a keen interest in solving customer issues and answering inquiries quickly while delivering exceptional customer service. In this role, the specialist serves as a Brand Ambassador and the first point of contact for clients.

Key Responsibilities:
  1. Manage incoming customer calls regarding credit card inquiries, transactions, account maintenance, and online support.
  2. Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner.
  3. Analyze customer information to identify needs while reading/updating customer details on the system.
  4. Action next steps based on the nature of the inquiry, adhering to established escalation procedures when mitigating complaints/escalations.
  5. Remain current on program information, business initiatives, corporate products, and processes.
  6. Achieve quality service by accurately assessing and responding to customer needs.
Requirements:
  1. Excellent communication skills, both verbal and written.
  2. Fluent in English.
  3. Demonstrated analytical and problem-solving skills.
  4. Demonstrated ability to work under time constraints.
  5. Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
  6. Positive attitude and ability to perform in a team-based environment.
  7. Professional telephone manner.
  8. Flexibility to work rotational shifts, including overnights and weekends.
  9. Experience working in a call center environment specifically in a customer service role.
  10. Previous Financial Services experience would be beneficial.

This role offers the opportunity to provide top-notch customer service and work in a dynamic team environment. If you are passionate about delivering exceptional results and serving clients, we encourage you to apply.

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