Customer Care Representative

2 days ago

Calamba, Calabarzon, Philippines beBeeCustomerCare Full time ₱800,000 - ₱1,200,000
Job Title: Customer Care RepresentativeAbout the Role

We are seeking a skilled and customer-focused individual to join our team as a Customer Care Specialist. This role requires someone who is passionate about delivering exceptional customer experiences and providing top-notch support.

Responsibilities
  • Respond to and resolve customer inquiries, concerns, and feedback in a timely and professional manner.
  • Collaborate with internal teams to provide best practice system use and education to customers.
  • Analyse and understand product functionality across the platform and logic in detail.
  • Triaging and resolving customer support issues, escalating where necessary.
  • Work with customers across multiple channels to understand their organisational workflow and how the platform can support them.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.
  • Proficient in using digital tools and platforms.
What We Offer
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.

We are committed to creating a workplace culture that values diversity, inclusion, and employee well-being. If you are a motivated and customer-centric individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.

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