Global Trade Specialist

Our organization is a global leader in integrated logistics, with a rich history of pioneering the industry for over a century. Through innovation and transformation, we redefine the boundaries of possibility, setting new standards for efficiency, sustainability, and excellence.

We value diversity, collaboration, and continuous learning. Our organization reflects and understands our customers' needs, fostering an inclusive environment where everyone's contribution is valued and rewarded.

With a large global presence, spanning 130 countries, we work together to shape the future of global trade and logistics. Our leadership culture supports your ideas, provides necessary advice and training, and gives you opportunities to prove yourself and develop your abilities.

Career development is encouraged through various roles and mobility programs that prioritize internal candidates and employee responsibility. We are committed to creating a diverse and inclusive workplace, embracing different styles of thinking.

Key Responsibilities:

• Client Service & Execution: Coordinate client service delivery, ensuring compliance with local customs regulations through personal execution or team delegation.
• Import & Export Declarations: Ensure timely and accurate completion of Import & Export declarations, Customs clearance, and trade compliance concerns.
• Financial Oversight: Manage financial activities related to customs house brokerage.
• Customer Satisfaction: Exceed customer needs while adhering to compliance controls.
• Workload Management: Monitor workload, identify risks, and report to the Head of Customs.
• Data Analysis & Reporting: Analyze and present data reports to stakeholders.
• Operational Manual Review: Review and update operating manuals regularly.
• Compliance & Quality Assurance: Maintain compliance with standards and quality assurance procedures, meeting HMRC/statutory requirements.
• Process Improvement: Drive productivity through process improvements.
• Audit Support: Support audits and maintain strong customer relationships.
• Customs Product Development: Develop customs products and participate in growth initiatives.
• Team Management: Coordinate recruitment and manage team performance.
• Customer & Vendor Onboarding: Facilitate onboarding and introduce customers and vendors to products and systems.
• Customer Experience: Ensure strict adherence to processes for executing CX products.
• Issue Resolution: Proactively address and resolve customer and vendor support needs.
• Cost Optimization: Optimize cost-to-serve while ensuring timely delivery of the CHB product.
• Consultation: Provide expert advice on customs and regulatory policies impacting customers, vendors, and the organization.
• Process Development: Contribute to creating new processes and refining existing ones.
• Product Development: Shape the business and product development agenda for regional and area products.
• Market Intelligence: Develop value propositions, gather customer insights, and stay informed about market trends.
• Systems Improvement: Drive systems improvement and automation efforts.

As an equal opportunities employer, we welcome applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.