Home-Based Customer Service Representative
7 days ago
We are seeking a skilled and enthusiastic individual to support our customer service initiatives.
This role is ideal for someone who enjoys working with people, resolving issues, and providing excellent service.
The successful candidate will have strong communication skills, be able to work independently, and have experience in a call center environment.
We offer a fantastic opportunity to contribute to high-impact projects and develop your career in a dynamic and supportive team.
Main Responsibilities:- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Must be 18 years or older.
- High school diploma or equivalent.
- Previous call center experience.
- Work from home experience.
- Strong command of the English language.
- Typing speed of 20+ WPM.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Familiarity with Windows operating systems.
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