Technical Services Manager

3 days ago


Taguig, National Capital Region, Philippines Fujitsu Full time
Job Description

We are seeking a highly skilled and experienced Technical Services Manager to lead our Service Desk team at Fujitsu in Taguig, National Capital Region, Philippines. This role offers a unique opportunity to work in a dynamic and challenging environment, where you will be responsible for delivering high-quality incident management services that meet or exceed agreed service levels.

The successful candidate will have strong leadership, coaching, and mentoring skills, with the ability to motivate and develop a team of Service Desk staff. You will be responsible for conducting regular team meetings, implementing performance management processes, and identifying training needs to enhance professional development.

You will also ensure the delivery of incident management services to agreed service levels, monitor team performance against KPIs, and manage resourcing issues to drive continuous service improvement. Additionally, you will build and maintain strong relationships with customers and other stakeholders, monitoring customer feedback and taking appropriate action to address any concerns.



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