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Software Support Professional

1 week ago

Manila, National Capital Region, Philippines TRAILD PTY LTD Full time

Company Overview:

TRAILD PTY LTD is a leading provider of Accounts Payable automation solutions. Our platform streamlines, automates and protects B2B payments from fraud, errors and mistakes.

We integrate with top ERP systems like SYSPRO, Acumatica, MYOB, and EPICOR to help businesses digitise their existing operations with enhanced automation and security.

The Role: We are seeking a skilled Software Support Professional to join our team as a key link between development teams and customers.

In this role, you will investigate and troubleshoot escalated software-related issues, guide and support other engineers, and contribute to the overall improvement of our platform.

This position requires a hands-on approach, where you'll be actively involved in debugging and problem-solving, ensuring the software platform runs smoothly, troubleshooting incidents in real-time, and driving long-term improvements through proactive issue identification and resolution.

  • Key Responsibilities
  • Debug and resolve technical issues using .NET / C# in a live or test environment.
  • Analyze and troubleshoot web applications, ensuring smooth functionality.
  • Perform deep analysis of recurring or critical incidents, identifying root causes, and working with development and product teams to implement long-term solutions and avoid future issues.
  • Collaborate with cross-functional teams to drive continuous improvement initiatives, identify inefficiencies, refine support processes, and contribute to a culture of continuous improvement.