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Site Reliability Engineering Manager

3 weeks ago

Mandaluyong City, National Capital Region, Philippines Opswerks, LLC Full time

Your Role at Opswerks, LLC

  • As a Site Reliability Engineering Manager, you will be responsible for ensuring the reliability and efficiency of our infrastructure operations. This includes sharing knowledge amongst peers, documenting best practices, and performing root cause analysis or recurring/high impacting incidents.
  • You will lead incident response, triaging, and customer communications during system outages and production issues. Your strong technical expertise and leadership skills will enable you to make informed decisions and drive operational improvements.
  • A key aspect of this role is leading and running periodic sync-up meetings with our customers to discuss updates, get clarity, and solicit feedback. Your ability to build strong relationships and communicate effectively will be essential in achieving our goals.
  • Gathering and analyzing operations metrics regularly will help you identify areas for improvement and make data-driven decisions. You will also develop or contribute to existing tools and automated solutions to improve efficiency in operations.
  • Comprehensive documentation of operational procedures and environment setup is crucial for maintaining consistency and reducing errors. Your attention to detail and organizational skills will ensure that our documentation is accurate and up-to-date.
  • Eliminating operational toil through automation or process improvements will require your analytical skills and creativity. By identifying bottlenecks and streamlining processes, you will significantly enhance our operational efficiency.