Telecom Operations Manager

1 week ago


Quezon City, National Capital Region, Philippines Orkestra Full time

Orkestra, a leading player in the technology sector, is seeking an experienced Telecom Operations Manager to oversee the end-to-end order process for mobility solutions. This role involves handling sales order processing, service activations, device deliveries, and application enablement, ensuring seamless execution and excellent customer experience.

The ideal candidate will act as the main point of contact for clients, sales teams, and partners, providing timely updates on order status, addressing escalations, and coordinating deliverables. Strong Excel skills are required to track orders, validate billing details, and generate reports.

A solid understanding of telecom products, service offerings, and billing structures is essential, along with excellent communication and problem-solving skills to manage multiple tasks effectively in a fast-paced environment.

  • Oversee telco sales order processing with precision and efficiency.
  • Act as the main point of contact for clients, providing updates on orders, activations, and deliveries.
  • Resolve escalations and ensure a smooth customer experience.
  • Validate billing details for accuracy and compliance.
  • Utilize Microsoft Excel for data tracking, reporting, and analysis.

The successful candidate will have 1+ years of experience in order management, sales support, or project coordination, preferably in the telecom industry. Proficiency in Microsoft Excel, CRM systems (Salesforce), and strong problem-solving abilities are highly desired.



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