
Crypto Industry Customer Service Representative
2 weeks ago
As a Customer Support Consultant, you will be part of a multicultural and multilingual environment. Your primary focus will be on supporting SaaS, Software, or Hardware solutions while working from home.
Key aspects of this position include:
- Providing exceptional customer support via chats and emails to foster positive relationships with customers.
- Collaborating with developers and other departments to address customer queries efficiently.
- Staying up-to-date with the latest technology advancements.
This role is ideal for individuals who possess strong communication skills in English and Dutch (B2 level). Candidates should have prior experience in customer support (at least 6 months) as well as experience in trading/investments/blockchain. Additionally, they should be proficient in providing support via live chats and possess analytical and research skills.
Requirements for Success- Native English and Dutch B2 communication skills
- At least 6 months of experience in customer support
- Personal or professional experience in trading/investments/blockchain
- Experience providing support via live chats
- Experience with CRM systems
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer with 8Gb of RAM and stable internet connection
- Experience in technical support
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