
Strategic Business Solutions Specialist
2 days ago
The primary function of a Business Analyst is to possess expertise in multiple disciplines including business process analysis, requirements documentation, dashboard creation, and business case presentation.
The key responsibilities of this position encompass:
- Conducting thorough business process analysis and documenting requirements to enhance efficiency and effectiveness.
- Designing and implementing insightful dashboards to visualize crucial performance indicators (KPIs) and metrics.
- Presenting compelling business cases supported by data analysis and profound insights.
- Utilizing Microsoft Excel and Microsoft PowerPoint proficiently for data analysis and engaging presentations.
- Employing Power Query and Power Pivot effectively to manipulate and analyze data.
- Maintaining fluency in English to ensure clear communication and precise documentation.
- Applying a fundamental understanding of database theories and tables for seamless data integration and reporting.
The following skills and qualifications are essential for this role:
- Proficiency in Microsoft Excel and Microsoft PowerPoint.
- Experience with Power Query and Power Pivot.
- Expertise in creating interactive reports and dashboards using Power BI.
- A basic understanding of database theories and tables.
- Experience in scheduling and forecasting.
- Proficiency in Salesforce reports and creating/modifying reports in both Classic & Lightning environments.
- Familiarity with Zendesk Report Creation, including MAQLs.
- Knowledge of Microsoft PowerApps and Microsoft Power Automate.
- Ability to resolve complex business problems using analytical models.
- Previous experience in business analytics within the BPO industry.
We offer an exceptional work environment through our Work-from-Home PLUS model, enabling employees to build rewarding, long-term careers within a positive, encouraging, and performance-driven culture.
This model provides the convenience of working from home while being part of an established organization with an exceptional team and tremendous opportunities for growth.
We are committed to providing exceptional service to our clients while maintaining a high Glassdoor rating of 4.5 in the Business Process Outsourcing industry.
Others:Please note that all information provided is accurate at the time of publication.
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