Strategic Business Transformation Lead

22 hours ago

San Juan, National Capital Region, Philippines beBeeTransformation Full time ₱2,500,000 - ₱3,500,000
Job Overview

We are seeking an experienced Senior Business Insight Manager to lead our enterprise transformation initiatives, driving cost reduction, process efficiency, and quality improvement across global BPO operations.

The successful candidate will be responsible for defining and aligning transformation programs with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics.

This role requires a deep understanding of BPO metrics and operational challenges in domains like CX, F&A, Risk, and Content Operations.

Key Responsibilities:
  • Define and lead enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement.
  • Align transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics.
  • Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions.
  • Partner with internal data science, product, and engineering teams to develop AI/ML solutions, PoCs, and production-grade deployments.
  • Apply Lean Six Sigma methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.
Requirements:
  • Bachelor's degree in Engineering, Computer Science, or a related field (Master's preferred).
  • Six Sigma Black Belt certification (mandatory).
  • 12+ years of experience in BPO/KPO/Shared Services, with proven ownership of large-scale transformation projects.
  • 5+ years of experience leading AI/ML initiatives, with demonstrable understanding of model lifecycle, deployment, and AI governance.
  • Proficient in tools like Python, SQL, Power BI/Tableau, and exposure to AI platforms.
  • Strong command over automation technologies (RPA tools like UiPath, Blue Prism, or Power Automate).
About Us

We are an inclusive and equitable organization. We welcome applicants from diverse backgrounds and circumstances.

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