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Customer Service Specialist

3 weeks ago

Manila, National Capital Region, Philippines Avature Full time

IBM is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our Client Innovation Center, you will be responsible for providing exceptional customer service while resolving disputes or issues and assisting order releases.

About the Role
  • You will investigate and address customer complaints or concerns related to invoices, payments, or order fulfillment.
  • You will maintain accurate records of customer interactions and payment status.
  • You will collaborate with internal teams to ensure timely resolution of customer issues.
  • You will meet or exceed monthly service level agreements.

This is an excellent opportunity to develop your skills and build a successful career in customer service.

We are looking for a motivated individual who can thrive in a fast-paced environment and provide exceptional customer service.