Customer Service Specialist

3 weeks ago

Manila, National Capital Region, Philippines DigiPlus Interactive Corp. Full time

DigiPlus Interactive Corp. (formerly known as Leisure and Resorts World Corporation) is a publicly listed company (PSE: PLUS). With over 20 years of expertise under its belt, DigiPlus ushered its unbeatable dominance in the Philippine retail gaming market by forging an empire of world-class multi-gaming platforms strategically located through a robust distribution network in prime locations across the country.

Job Description:

  1. Promptly responding to customer queries via Phone call, Live Chat and/or Email (If needed – we follow up via outbound).
  2. Respecting client confidentiality at all times.
  3. Keeping records of customer interactions, transactions, comments, and complaints with utmost confidentiality.
  4. Maintaining a polite, helpful, and professional manner at all times.
  5. Occasionally conduct outbound calls to customers.
  6. Process emails.
  7. Immediately escalating serious complaints or issues that you are not equipped to deal with.
  8. Liaising with colleagues or managers to find the best solutions to customers' issues.
  9. Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
  10. Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
  11. Familiarizing yourself with new products and services as they are introduced.
  12. Attending workshops and meetings as required.
  13. Aiding and supporting new customer service agents.
  14. Improve and optimize customer value through maximizing customer conversion and retention opportunities utilizing company marketing initiatives and the 'Sales through Service' mentality.
  15. Perform any other duties as assigned and required.

Job Requirements:

  1. Preferably 1 year experience as a Voice Customer Service Specialist.
  2. Preferably 1 year experience as a Chat Customer Service Specialist.
  3. Preferably 1 year experience as an Email Customer Service Specialist.
  4. Experience in Gaming Accounts is a plus
  5. Fresh graduates, beginners, and/or shifters are welcome and encouraged to apply.
  6. 40 wpm (online typing speed test).
  7. A good command of interpreting written English and local Tagalog language.
  8. Can naturally converse verbally using English and local Tagalog language.
  9. Willing and able to work on shifting schedules.
  10. Willing and able to work on holidays.
  11. Able to work in an onsite/in-office setting daily
  12. With high respect for confidentiality and integrity.
  13. Computer literate and familiar with basic office applications such as Word, Excel, and PowerPoint.
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