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Hub Supervisor

1 week ago

Manila, National Capital Region, Philippines Shopee Full time
Job Description

As a Hub Supervisor at Shopee, you will be responsible for overseeing the day-to-day operations of our hub, ensuring that all tasks are completed efficiently and effectively.

You will work closely with the Customer Support team to resolve customer escalations and coordinate with agency coordinators to manage and support agency teams.

Responsibilities
  • Oversee daily hub operations, including staff meetings, performance assessments, and process improvement initiatives.
  • Ensure adherence to established procedures, policies, and regulations.
  • Lead team briefings and drive continuous improvement in key performance indicators (KPIs) for the hub.
Requirements
  • Bachelor's Degree or higher in related fields, such as Supply Chain Management or Logistics.
  • At least 4 years of experience in a leadership role within a logistics or hub environment.
  • Experience in e-commerce fulfillment is highly desirable.