Front Office Supervisor

3 weeks ago


Manila, National Capital Region, Philippines Shangri-La Group Full time

Requisition ID 171387 - Posted - Philippines - Shangri-La The Fort, Manila - Rooms - Permanent

Shangri-La The Fort, Manila is located within Fort Bonifacio, a former military base and city centre. With 60 storeys high, the complex is comprised of 576 hotel guestrooms, 97 hotel residences, and 98 exclusive Horizon Homes. The high-rise building is a Manila landmark and complements the company's five existing properties in the Philippines.

The mixed-use business, residential, and retail tower is located along 5th Avenue and 30th Street, within the new, fast-developing Taguig business district. It is a 30-minute drive from the Ninoy Aquino International Airport and is also close to the Manila Golf Club and Manila Polo Club, just 10 minutes from the Makati district, the capital's financial, cultural, and entertainment hub with first-class shopping malls.

DUTIES:

  • Take responsibility for the front office to ensure smooth and efficient operation at all times.
  • Supervise and lead all service associates in their daily activities.
  • Upsell rooms to meet guests' needs when appropriate.
  • Ensure guest requests are fulfilled in a professional and timely manner.

REQUIREMENTS:

  • Preferably a college graduate with a degree in Hospitality or in a related field.
  • Preferably with 3 years of relevant experience.
  • Fluent in English (and local language) for communication and writing.
  • Takes pride in being a hotelier.
  • Enjoys crafting creative and best-fit solutions.
  • Has strong interpersonal and communication skills.
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