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IT Technical Support Specialist

1 week ago

Baguio City, Cordillera, Philippines Geoplan Philippines, Inc. Full time
Job Summary
Geoplan Philippines, Inc. is a renowned Distributor and Systems Integrator seeking a skilled Hardware and Software Troubleshooter to join our technical support team. In this role, you will be responsible for providing expert technical assistance to customers, resolving complex hardware and software issues, and collaborating with internal teams to drive business success.

About Geoplan Philippines, Inc.
Our company was established to provide innovative solutions to various industries. With a strong focus on quality and reliability, we have built a reputation as a trusted partner for businesses looking for top-notch products and services. Our extensive product portfolio includes Rugged Mobile Computing, RFID & Barcoding, and Integrated Security Systems, among others. We are committed to delivering exceptional value to our customers through our cutting-edge solutions and unparalleled support.

Key Responsibilities
The successful candidate will be responsible for:
  1. Providing expert technical assistance to customers via phone, email, or chat
  2. Resolving complex hardware and software issues using knowledge of Virtual Machine, Imaging, and HW/SW Troubleshooting
  3. Collaborating with internal teams to drive business success and improve operational efficiency
The ideal candidate should possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Requirements
To be successful in this role, you must meet the following requirements:
  • At least 1 year of experience in Hardware and Software troubleshooting
  • Required Skills: Virtual Machine, Imaging, HW/SW Troubleshooting
  • Knowledge of IOS and Android OS
  • Fresh graduates are welcome to apply
  • Willing to be trained