Technical Support Agent

2 weeks ago


Baguio City, Cordillera, Philippines TalentPop App Full time

TalentPop App is committed to delivering exceptional customer experiences. As a Technical Support Agent, you will play a critical role in ensuring that our customers receive timely and effective support.

About the Job:

  • You will be responsible for providing technical assistance to customers via inbound calls, chats, and emails, troubleshooting issues and resolving problems.
  • Collaborate with the team to identify areas for improvement, implementing changes to enhance service quality.
  • Utilize strong analytical and problem-solving skills to resolve complex technical issues.

Requirements:

  • 1+ Year of experience in technical support or a related field.
  • Excellent technical and problem-solving skills.
  • Ability to work independently and as part of a team, meeting deadlines and exceeding expectations.
  • Familiarity with technical support software and tools.

We're Offering:

  • A competitive hourly rate with opportunities for annual increases.
  • A comprehensive benefits package, including health and dental coverage.
  • Paid Time Off to recharge and pursue your interests.
  • Professional development opportunities.


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