Technical Support Specialist

6 days ago


Baguio City, Cordillera, Philippines TASQ Staffing Solutions Full time
Job Description

We are seeking a motivated and skilled Facilities and Maintenance Systems Analyst to join our team at TASQ Staffing Solutions. This role is integral to managing and supporting our clients' maintenance and support cases efficiently.

The successful candidate will work with a wide client base, ensuring timely service delivery and a seamless workflow that operates 24/7, especially for crucial sectors such as housing, aviation, and healthcare.

Key Responsibilities
  • Manage and support the client CRM, which oversees call-out work and planned maintenance, ensuring it meets the diverse needs of our large client base.
  • Analyze client-reported tasks and effectively coordinate with service providers based on the complexity of the issues logged.
  • Assess and document logged tasks in the system, ensuring accurate time frames and back-end logging for efficient workflow management.
  • Participate in workshops and meetings with clients to gather and understand their requirements, ensuring that documentation is aligned with client needs.
  • Support senior consultants by configuring back-end functionalities and assisting with data imports and management.
  • Develop and maintain technical specifications documentation.
  • Collaborate with team members to build and refine environments and workflows, taking on increasingly complex tasks as required.
  • Garner and apply technical skills, including basic SQL and scripting knowledge (e.g., XML transformations), to support overall system functionality.


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