Cloud Support Specialist

1 day ago

Cabuyao, Calabarzon, Philippines beBeeTechnical Full time $100,000 - $150,000
Job Title:

A global leader in digital adoption, training, and performance support solutions tailored for the world's largest enterprises is empowering its clients with cutting-edge technology. We are currently building the next generation of our product suite—designed with a scalable, cloud-native architecture, and advanced AI/Machine Learning features.

Role Overview:

We are seeking a talented Technical Support Engineer to join our growing team. This role provides world-class technical support to high-profile enterprise clients and plays a key role in ensuring the successful deployment and operation of our cloud-based solutions.

Key Responsibilities:

  • Provide expert-level support for Assima's cloud-based platform
  • Manage and support large-scale deployments of Assima services across enterprise environments
  • Collaborate with the consulting team to ensure a seamless handover from implementation to support
  • Analyze, troubleshoot, and resolve product issues efficiently
  • Review and validate HTML/XML templates based on client needs
  • Meet with clients to resolve technical issues and propose interim solutions when needed
  • Support and optimize internal IT systems and AWS environments
  • Participate in weekly meetings with R&D to evaluate product updates and bug fixes
  • Conduct regression and functionality testing on new software builds
  • Stay up to date and certified on relevant AWS services
  • Contribute to internal documentation and Assima's technical knowledge base
  • Review application logs, CloudWatch metrics, and debug error messages to identify root causes
  • Recommend and implement infrastructure improvements using AWS best practices
  • Work collaboratively with clients, teammates, and stakeholders to meet project goals and deadlines
Requirements:
  • Previous experience in technical or software support, ideally in a SaaS or cloud-based environment
  • Proficiency in AWS services, CLI, and management tools (AWS certifications a plus)
  • Strong troubleshooting skills in web environments (HTML, XML, browser dev tools)
  • Complete fluency in English
  • High sense of ownership and urgency in managing client issues
  • Excellent communication, documentation, and organizational skills
  • Familiarity with software QA, testing methodologies, and version control tool
About Us:

At [Company Name], innovation and impact go hand in hand, and we're looking for passionate individuals to help shape the future of enterprise learning.

As a Technical Support Engineer, you'll be part of a dynamic team that empowers clients with cutting-edge technology and expertise.

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