Product Support Ambassador

2 days ago

Baguio City, Cordillera, Philippines beBeeCommunication Full time ₱400,000 - ₱800,000
Job Title: Customer Service Representative

Our team is seeking a highly skilled and detail-oriented Customer Service Representative to join our organization. This role requires strong writing skills, excellent English communication skills, and the ability to effectively communicate with customers.

  • Respond promptly and professionally to customer inquiries via email and phone
  • Address concerns related to online orders, including lost shipments, stock availability, charge issues, and returns
  • Understand and apply company policies while assisting customers
  • Maintain accurate records of customer interactions and issues
  • Coordinate with other teams to resolve customer concerns efficiently
  • Provide a positive shopping experience by ensuring courteous and effective communication
  • Assist in resolving charge disputes and processing refunds when needed

Key Qualifications:

  • Excellent written and verbal English communication skills
  • Previous experience in customer service, preferably in an apparel eCommerce setting
  • Strong understanding of customer service etiquette, with a professional and empathetic approach
  • Ability to comprehend and apply company policies accurately
  • Proficiency in email management tools and basic CRM software (experience with Zendesk, eDesk, or similar platforms is a plus)
  • Strong organizational and problem-solving skills
  • Ability to multi-task and handle customer inquiries with efficiency
  • Comfortable making outbound calls to customers when needed
Responsibilities:
  • Handle customer inquiries and complaints in a timely and professional manner
  • Resolve customer issues through effective communication and problem-solving skills
  • Collaborate with internal teams to ensure seamless customer experiences
  • Provide accurate and up-to-date information to customers regarding products and services
  • Meet performance metrics and standards for customer satisfaction and retention

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