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Freight Forwarding Coordinator

1 week ago

Pasig, National Capital Region, Philippines Offshore Business Processing Full time

Job Description


We are seeking a skilled Freight Forwarding Coordinator to join our team at Offshore Business Processing. This role involves handling client-specific tasks, tracking shipments, and updating clients on shipment status.


The ideal candidate will have at least 2 years of experience in the same role/same industry and possess excellent English skills in both written and spoken communication. They must be able to cope with repetitive or continuous support queries and have solid computer skills with the ability to learn new systems quickly.


Responsibilities:



  • Client Specific tasks
  • Operations: Track and trace shipments, update clients on shipment status, document allocation, POD/Deliver order update, posting payable invoices
  • Import and Export Coordination: Dispatch shipments to trackers, follow up on shipment status, send advice/escalate if there are delays
  • Customer Service: Time slot request/booking, spot rate/quotation, sending emails for lead generation
  • Creating and managing orders for new shipments, creating import and export FCL, LCL and air forwarding jobs, sending pre-alerts, manifests, arrival notices, forwarding instructions and other documents
  • Lodging sea cargo, export customs manifests and PRA, coordinate cartage with transport and client, answer phone calls and respond to emails from clients, create potential clients in Client Intelligence and build a database based on the information provided