Business Performance Lead

1 week ago

Dasmariñas, Calabarzon, Philippines beBeeTeamleader Full time ₱1,200,000 - ₱1,500,000

About us

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care.

Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies.

We are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps.

We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home.

Our commitment to innovation and customer satisfaction drives our ongoing success.

You will be responsible for leading and supporting a team by overseeing their performance, providing guidance and feedback, and ensuring individual goals are met.

This includes coordinating tasks, fostering teamwork to achieve shared objectives, and conducting regular touch base meetings and one-on-one coaching sessions to track progress and identify development opportunities.

Additionally, you'll ensure deadlines are met, monitor project progress, and implement strategies to address challenges, while collaborating with other departments to align team efforts with the organizations overall goals.

You are responsible for overseeing the work of team members, providing guidance, support and feedback, and ensuring that all team members meet their performance goals.

You will coordinate and assign tasks to the team members and ensure that everyone works together to achieve the team's objectives.

Responsible for conducting touch base meetings and 1:1 coaching sessions and identifying opportunities and progress of each team member.

Ensure deadlines are met, monitor progress, and develop strategies to overcome obstacles.

Collaborate with different departments within the organization to ensure the projects and initiatives are aligned with the overall goals and objectives of the organization.

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences.

With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success.

We uphold ethical standards and promote diversity and inclusion, fostering a positive work environment.

Your well-being is prioritized through comprehensive benefits and perks.

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