Senior Project Lead Position

5 hours ago

Davao City, Davao, Philippines beBeeProjectLead Full time ₱2,500,000 - ₱4,000,000

As a project lead, you will play a crucial role in overseeing initiatives within the Global Customer Care space. This position is ideal for a hands-on leader who thrives in cross-functional environments and is equally comfortable working with business users, IT teams, and product stakeholders.

Key Responsibilities
  • Oversee project execution: manage the end-to-end delivery of Customer Care projects, ensuring alignment with business goals and timely completion.
  • Translate requirements into deliverables: serve as a bridge between business users and cross-functional partners by capturing detailed requirements and translating them into standardized documentation and actionable user stories.
  • Document and improve processes: collaborate with subject matter experts and stakeholders to document business processes, identify gaps, and propose effective solutions.
  • Facilitate Agile practices: lead project teams using Agile methodologies, including managing Kanban or Scrum boards and facilitating ceremonies such as sprint planning, daily stand-ups, reviews, and retrospectives.
  • Presentation of project updates: deliver project updates and product demonstrations to stakeholders as needed to maintain transparency and alignment.
  • Manage project planning: develop and maintain level of effort estimates, status updates, milestones, schedules, budgets, and resource allocation to ensure successful execution.
  • Track progress with Agile tools: monitor project progress using Agile project management tools (e.g., Jira), ensuring deliverables meet quality and timeline expectations.
  • Maintain project documentation: create and manage key project artifacts, including charters, roadmaps, requirements, test plans, and user acceptance criteria.
Required Skills and Qualifications
  • Agile methodologies: proven experience with Agile frameworks including SCRUM, Kanban, and Sprint-based delivery.
  • Requirements gathering: demonstrated ability to gather, document, and translate business requirements into actionable deliverables.
  • System knowledge: familiarity with system integrations, user acceptance testing (UAT), change management, and business process mapping.
  • Tool proficiency: proficiency in tools such as SQL, Excel, Visio, Jira, or similar project and collaboration platforms.
  • Communication & collaboration: strong communication and interpersonal skills with the ability to effectively engage diverse teams and executive stakeholders.
  • Organizational skills: excellent organizational skills with a high attention to detail and a commitment to delivering high-quality solutions.
  • Change management: experience driving organizational change and managing resistance with a proactive and collaborative approach to problem-solving.
About You
  • Bachelor's degree in Business, Information Technology, or a related field. A Master's degree is a plus.
  • 5+ years of project management experience, preferably within a Customer Care organization. Experience should include managing software development lifecycles, collaborating with cross-functional technical teams, and working with Customer Care systems and enterprise applications such as CRM, WFM, and telephony platforms. Familiarity with Salesforce and Amazon Connect is a plus.
  • PMP, PMI-ACP, SAFe, or Scrum Master certification is a plus.

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