Business Control Professional
3 days ago
**Company Overview**
ACOM Consumer Finance Corporation is a leading financial institution in Japan, dedicated to empowering individuals to achieve their financial goals.
We are seeking highly skilled professionals to join our team as Business Control Staff. As part of our growing organization, you will play a crucial role in performing Business Control activities such as Quality Control, Operation Monitoring and Business Process Improvement.
**Key Responsibilities:**
- Regularly listen to recorded customer service calls to assess performance against established quality metrics.
- Analyze data from call monitoring to identify recurring issues or areas where training may be needed, and report these insights to management.
- Deliver targeted coaching to staff based on their performance evaluations, focusing on skill development and addressing specific areas of concern.
- Generate detailed reports on key performance indicators (KPIs) related to customer service quality.
**Other Tasks:**
- Review and assess the effectiveness of existing internal controls to identify weaknesses or areas for improvement.
- Identify potential business risks, evaluate their likelihood and impact, and develop mitigation strategies.
- Identify inefficiencies and recommend improvements to enhance control effectiveness.
- Prepare reports on control deficiencies, risk assessments, and compliance issues for management review.
**Qualifications:*
- Bachelor's degree holder of any course, or a related field.
- At least 1-2 years of experience in Business Process Control but Fresh Graduates are welcome to apply.
- Strong organizational and time-management skills.
- Good communication and interpersonal skills.
- Knowledgeable in client relations or sales in a corporate setting, exposure on marketing, customer service, and clerical activities is a must.
- Handled identical loan application system from the previous company.
- Ability to maintain confidentiality and handle sensitive information.
- Strong attention to detail and accuracy.
- Willing to report to work in Ortigas Center, Pasig City.
- Can start ASAP.
**Why Choose ACOM?**
- Competitive Compensation: Enjoy a rewarding salary package, performance-based incentives, and healthcare benefits.
- Career Growth: Advance your career with ongoing training and development opportunities.
- Positive Work Environment: Be part of a supportive and collaborative team. Have a work-life balance with dayshift and a 5-day work week.
- Impactful Work: Contribute to the financial well-being of our customers.
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