Documentation Specialist

1 day ago


Tarlac City, Central Luzon, Philippines beBeeTechnicalWriter Full time $7,800 - $8,400
Knowledge Base Writer Position

We are looking for a skilled writer to join our team and help us create and update helpful articles for our customers and support team.

  • Update existing documentation based on process changes.
  • Document escalation procedures.
  • Help translate complex processes into simple steps.
  • Follow documentation standards and formats provided.
  • Review and improve existing articles.

The ideal candidate will have strong writing skills, experience writing different types of technical documents, knowledge of documentation software like Confluence or Zendesk Guide, good research skills to find information from different places, and the ability to manage multiple projects and meet deadlines.

As a Knowledge Base Writer, you will be responsible for documenting various processes and procedures, creating clear and concise articles that meet our high standards. You will work closely with our support team to understand their needs and preferences, and provide them with the information they need to perform their jobs effectively.

In this role, you will have the opportunity to make a real impact on our company's success by helping us develop a comprehensive knowledge base that supports our growth and innovation.

Our company offers a dynamic and supportive team environment, opportunities for growth and professional development, and the chance to be part of a innovative company.



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