Data Insights Strategist

17 hours ago


Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Job Overview
Best Careers and Opportunities is a forward-thinking organization that prides itself on delivering exceptional services to its clients. We are seeking an experienced Real Time Analyst to join our team, utilizing their analytical skills to drive business growth.

Key Responsibilities
- Provide timely and accurate data insights to support management decision-making and stakeholder updates.
- Collaborate with the customer care team to resolve service issues and escalate as necessary.
- Analyze reports, including process dashboards and team performance metrics, to inform action plans and trainings.
- Manage attendance and incentives for the team, oversee shift-level projects, and handle administrative tasks.
- Effectively handle client escalations and communicate status updates.

Desirable Skills
- Proficient in SQL, advanced Excel (including Macros), and Power BI, with a strong understanding of healthcare provider operations.
- Excellent communication, presentation, and interpersonal skills, with expertise in problem-solving and people management.
- Strong analytical skills, with experience in number crunching and reporting to internal and external customers.
- Ability to exercise managerial judgment and mentorship.
- Familiarity with Non-Voice and Voice reporting systems.

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