
Senior Business Analysis Professional
2 days ago
Business Intelligence Specialist
We are seeking a skilled professional to join our team as a Business Intelligence Specialist. As a key member of our organization, you will be responsible for conducting business process analysis and documenting requirements to improve efficiency and effectiveness.
- Conduct thorough analysis of business processes to identify areas for improvement.
- Develop and implement data-driven solutions to optimize business operations.
- Create insightful dashboards to visualize key performance indicators (KPIs) and metrics.
- Present compelling business cases supported by data analysis and insights.
- Utilize MS Excel and MS PowerPoint proficiently for data analysis and presentation.
- Employ Power Query and Power Pivot to manipulate and analyze data effectively.
- Ensure fluency in English to facilitate clear communication and documentation.
- Apply basic understanding of database theories and tables for data integration and reporting.
To excel in this role, you must possess:
- Proficiency in MS Excel and MS PowerPoint.
- Experience with Power Query and Power Pivot.
- Experience in creating interactive reports and dashboards using Power BI.
- Basic understanding of database theories and tables.
- Experience in scheduling and forecasting.
- Proficiency in Salesforce reports and creating/modifying reports in both Classic & Lightning environments.
- Knowledge of Zendesk Report Creation, including MAQLs.
- Familiarity with MS PowerApps and MS Power Automate.
- Ability to solve complex business problems using analytical models.
- Previous experience in business analytics within the BPO industry.
At our organization, we offer a comprehensive benefits package that includes:
- A competitive salary and bonus structure.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
- A comprehensive health insurance plan.
- A 401(k) retirement savings plan.
- Tuition reimbursement and continuing education opportunities.
We are a leading provider of business process outsourcing services, dedicated to delivering exceptional results for our clients. Our team is passionate about what we do and is committed to making a positive impact on our customers' businesses.
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