Support Specialist

2 weeks ago

Mandaluyong City, National Capital Region, Philippines beBeeCommunication Full time $45,000 - $65,000
Customer Service Representative Job Description

A Customer Service Representative will serve as the first point of contact for clients, providing exceptional support and ensuring a positive experience via telephone. This role requires strong communication skills, a professional demeanor, and the ability to navigate complex company structures.

Key Responsibilities:
  • Respond promptly and professionally to incoming phone calls
  • Identify caller needs and direct them to the appropriate department or team member
  • Provide accurate information about our services and processes
  • Maintain detailed call logs and messages
  • Foster strong working relationships with internal teams to ensure seamless communication
Required Qualifications:
  • At least 3 years of experience in a customer service, receptionist, or call center role
  • Excellent verbal communication and interpersonal skills
  • Ability to work effectively in a remote environment with minimal supervision
  • Proficiency in VoIP systems, call management software, and basic CRM tools
Preferred Skills:
  • Previous experience supporting North American teams or clients
  • Background in administrative support or executive assistance
Why Work With Us?

We value professionalism, positivity, and people-first support. Our team respects your time, values your contributions, and encourages growth.

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