Salesforce Business Process Manager

1 month ago


Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time
Job Description

We are seeking an experienced Salesforce Business Process Manager to join our team at TASQ Staffing Solutions. In this role, you will be responsible for managing and maintaining Salesforce processes to ensure seamless customer experiences.

Key Responsibilities:
  • Develop and implement efficient business processes within Salesforce to optimize customer engagement and sales outcomes.
  • Analyze and troubleshoot process issues to improve overall system performance.
  • Collaborate with cross-functional teams to identify and address business requirements and process gaps.
  • Provide training and support to users on new processes and best practices.
Requirements:
  • Minimum 3 years of experience as a Salesforce super user or administrator.
  • Effective people management skills with the ability to lead and motivate teams.
  • Strong communication and interpersonal skills with excellent verbal and written English language proficiency.
  • Investigative and empathetic approach to resolving customer and user issues.
  • Customer satisfaction-oriented with a focus on delivering exceptional service.
  • Experience working in a call centre or help desk environment as a manager or team lead.
What We Offer:
  • A competitive estimated salary range of $80,000 - $110,000 per annum, depending on location and experience.
  • A dynamic and supportive work environment with opportunities for professional growth and development.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.


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